Customer Service Representative


Melbourne

  • South Melbourne location | Great Culture
  • $33/hr - $35/hr + super | Pathway to Permanent
  • Part-time Hours (Suitable for Student Visa Holders)
  • About the company:  

    Based in South Melbourne, this company is a leading name in vehicle glass repair and replacement services and is renowned for its nationwide coverage. They are committed to delivering fast, reliable, and customer-centric solutions for windscreen damage, catering to both individual and business clients with exceptional service and expertise.

    About the role:

    As a Contact Centre Consultant, you will play a pivotal role in providing top-notch customer support and sales services. You’ll handle enquiries across phone, email, and chat channels, ensuring every interaction leaves a positive impression. In addition to resolving customer issues and managing service requests, you’ll apply your sales acumen to onboard customers and promote the company’s solutions. With Part-Time opportunities available, this role offers flexibility and growth for driven professionals.

    The hours are between 8am – 6pm on a rotating roster Mondays and Tuesdays and 9am – 2pm on Saturdays.

    What You’ll Do:

    • Process and manage service requests for major B2B clients.
    • Identify and respond to booking requests received via API in real-time or overnight.
    • Proactively contact customers to confirm bookings and finalise job details.
    • Verify customer information, including vehicle damage and service location details.
    • Offer pricing options for high insurance excess cases, including quoting retail prices for direct payments.
    • Schedule bookings efficiently and ensure seamless coordination.
    • Collaborate with branch managers and internal teams to address issues and enhance the customer experience.
    • Leverage your sales expertise to convert enquiries into confirmed bookings.

    What You’ll Need: 

    We’re looking for motivated individuals with a passion for customer service and sales. To excel, you should possess:
    • Exceptional communication skills and a confident, professional demeanour.
    • Proven experience in customer service and a knack for resolving issues effectively.
    • Strong selling skills and the ability to identify customer needs.
    • Excellent attention to detail and the ability to manage multiple tasks with ease.
    • Intermediate computer skills and experience with API-based systems (preferred).
    • A customer-focused mindset coupled with outstanding organisational abilities.

    Why Join: 

    • Comprehensive training to set you up for success.
    • Be part of a collaborative and supportive team environment.

    Please apply online by clicking on “apply now” or contact Jade Lawton at 0434 228 334 to discuss or email a word copy of your resume to jade@iasrecruitment.com.au.