About the company:
Based in South Melbourne, this company is a leading name in vehicle glass repair and replacement services and is renowned for its nationwide coverage. They are committed to delivering fast, reliable, and customer-centric solutions for windscreen damage, catering to both individual and business clients with exceptional service and expertise.
About the role:
As a Contact Centre Consultant, you will play a pivotal role in providing top-notch customer support and sales services. You’ll handle enquiries across phone, email, and chat channels, ensuring every interaction leaves a positive impression. In addition to resolving customer issues and managing service requests, you’ll apply your sales acumen to onboard customers and promote the company’s solutions. With Part-Time opportunities available, this role offers flexibility and growth for driven professionals.
The hours are between 8am – 6pm on a rotating roster Mondays and Tuesdays and 9am – 2pm on Saturdays.
What You’ll Do:
• Process and manage service requests for major B2B clients.
• Identify and respond to booking requests received via API in real-time or overnight.
• Proactively contact customers to confirm bookings and finalise job details.
• Verify customer information, including vehicle damage and service location details.
• Offer pricing options for high insurance excess cases, including quoting retail prices for direct payments.
• Schedule bookings efficiently and ensure seamless coordination.
• Collaborate with branch managers and internal teams to address issues and enhance the customer experience.
• Leverage your sales expertise to convert enquiries into confirmed bookings.
What You’ll Need:
We’re looking for motivated individuals with a passion for customer service and sales. To excel, you should possess:
• Exceptional communication skills and a confident, professional demeanour.
• Proven experience in customer service and a knack for resolving issues effectively.
• Strong selling skills and the ability to identify customer needs.
• Excellent attention to detail and the ability to manage multiple tasks with ease.
• Intermediate computer skills and experience with API-based systems (preferred).
• A customer-focused mindset coupled with outstanding organisational abilities.
Why Join:
• Comprehensive training to set you up for success.
• Be part of a collaborative and supportive team environment.
Please apply online by clicking on “apply now” or contact Jade Lawton at 0434 228 334 to discuss or email a word copy of your resume to jade@iasrecruitment.com.au.