About the company:
We’re partnering with a globally recognised leader in the Consumer Electronics, HVAC and Home Appliances industry. Based in North Lakes, they pride themselves on innovation, outstanding customer experiences, and creating a supportive workplace where employees are encouraged to develop and succeed.
This is a fantastic opportunity to join a well-established international organisation.
About the role:
As a Service Coordinator, you’ll be the first point of contact for customers, providing friendly, professional support over the phone and via email. You’ll work closely with customers to understand their needs, troubleshoot product enquiries, and coordinate service solutions that deliver a positive experience from start to finish.
If you thrive in a fast-paced environment, enjoy building relationships, and love finding solutions, this could be the perfect role for you.
What You’ll Be Doing:
- Deliver outstanding customer service with every interaction
- Build rapport and provide personalised support to customers
- Troubleshoot basic technical enquiries and identify the best solutions
- Work towards first-contact resolution wherever possible
- Coordinate service requests and ensure all allocated jobs are acknowledged within 24 hours
- Maintain accurate customer records within the CRM system
- Stay up to date with product knowledge to confidently assist customers
About You:
You’ll be someone who enjoys helping others, communicates with confidence, and takes pride in delivering a great customer experience.
Ideally, you’ll have:
- Previous experience in a customer service or service coordination role
- Excellent communication and relationship-building skills
- A positive, proactive attitude and strong problem-solving ability
- The ability to multitask and stay organised in a busy environment
- Intermediate computer skills
- Experience using SAP (highly regarded but not essential
What’s In It For You:
- Join a respected global organisation with an outstanding reputation
- Competitive salary package
- Ongoing training
- Employee discounts across a range of products
- Free onsite parking
- Supportive team culture where your contribution is recognised and valued
Apply now by clicking Apply or contact Jade Lawton on 0434 228 334 for a confidential discussion or email a copy of your resume to jade@iasrecruitment.com.au