About the company:
Situated in North Lakes, this leading company in Consumer Electronics and Home Appliances is a global frontrunner in consumer products. With a culture that values staff and is dedicated to top performance, they’re offering an exceptional opportunity for a Service Coordinator to join their international organisation.
About the role:
In this inbound customer service role, you will be responsible for delivering high-level, personalised assistance to help customers resolve issues with their products or services. This service-oriented position involves building rapport with customers and providing award-winning support.
Duties:
- Deliver an exceptional experience by engaging with customers to identify their needs
- Offer solutions that best meet customer needs, including troubleshooting basic technical issues
- Build strong relationships and confidently guide customers through technical problems
- Aim for first-call resolution of customer concerns via email and phone
- Keep up-to-date knowledge of all products and services to provide the best possible assistance
- Accurately update information in the CRM system
- Ensure all assigned jobs are acknowledged within 24 hours
Skills and Experience:
- Self-motivated, confident and a clear communicator
- Previous experience in a customer service role
- Previous exp in SAP would be desirable
- Problem solver, flexible, able to adapt to new ways of working
- Intermediate computer skills
- Great organisational skills
The Perks:
- Competitive remuneration
- A range of attractive company discounts
- Supported learning and career development
- Free onsite parking
Please apply online by clicking on “apply now” or contact Jade Lawton at 0434 228 334 to discuss or email a word copy of your resume to jade@iasrecruitment.com.au.