About the company:
We’re partnering with a globally recognised leader in Consumer Electronics & Home Appliances to find a customer-focused superstar to join their team in Scoresby.
This is a fantastic opportunity to join an established international organisation that values its people, invests in their development and is committed to delivering an exceptional customer experience.
About the role:
You’ll be part of a friendly, supportive team providing inbound customer service across warranty and order enquiries.
No two customers are the same, so you’ll use your communication and problem-solving skills to understand what they need, provide the right solutions and leave them feeling looked after.
Monday–Friday | Rotating roster | 8:30am–7:00pm
37.5 hours per week | Occasional Saturdays with penalty rates
What You’ll Be Doing:
- Deliver outstanding customer service and build rapport
- Handle inbound calls and emails professionally and efficiently
- Assist customers with warranty and order enquiries
- Manage customer returns and credit requests
- Keep customers updated and informed
- Find practical solutions that meet customer needs
About You:
You’re someone who enjoys helping people and thrives in a busy, customer-focused environment.
- Previous call centre or customer service experience
- Strong communication and relationship-building skills
- A positive, proactive approach
- Excellent problem-solving skills
- The ability to multitask and stay organised
- Intermediate computer skills
Benefits:
- Join a globally recognised organisation
- Competitive salary package
- Ongoing training and development
- Employee discounts across a range of products
- Free onsite parking
- Supportive and friendly team environment
If you’re passionate about customer service and looking for an opportunity with a well-established global organisation, we’d love to hear from you!
Apply now by clicking Apply or contact Jade Lawton on 0434 228 334 for a confidential discussion or email a copy of your resume to jade@iasrecruitment.com.au