Are you ready to be part of a vibrant and supportive team in a company renowned for its expertise? Located in Braeside (VIC), this well-established manufacturer has an exciting opportunity for a passionate Customer Service/Sales Administration Representative. This company is committed to delivering exceptional customer service while fostering an environment that promotes employee growth and well-being.
About the Role:
As a Customer Service/Sales Admin Representative, you will be key in ensuring customer satisfaction, reporting directly to the Customer Service Team Leader. You’ll be the friendly voice and helpful support to both B2B and B2C customers, handling inbound and outbound calls and emails. From providing detailed product information to resolving enquiries, your contribution will be essential in creating a seamless customer experience. Additionally, you’ll assist with tasks like processing invoices and credit notes.
Work-Life Balance:
This is a hybrid position with flexible working arrangements. You’ll work in the office on Tuesdays, Wednesdays, and Thursdays and enjoy the comfort of working from home on Mondays and Fridays. Hours are from 8:30 am to 5:00 pm, Monday to Friday.
Key Responsibilities:
- Processing orders, credits, and debits received via fax, phone, email, and mail
- Checking and releasing back/forward orders daily
- Handling consignment warehouse invoicing
- Processing credit card payment documentation
- Liaising with customers to resolve discrepancies and provide information
- Supporting Sales/Marketing with trade shows and new store setups
- Assisting customers with product and spare parts enquiries
- Collaborating with Regional Managers and Sales Representatives regularly
- Attending training sessions to enhance your skills
What You Bring:
- Proven experience in a fast-paced customer service role, handling phone and email enquiries
- Experience in order processing, ideally within a retail setting
- Proficiency with CRM platforms and familiarity with processing invoices and credit notes
- Excellent communication skills, both verbal and written
What’s in it for You?
- Flexible hybrid working arrangements
- Competitive salary package
- Ongoing learning and career development opportunities
If you’re passionate about providing exceptional customer service and looking to grow in a supportive, dynamic environment, we’d love to hear from you!
How to Apply:
Please apply online by clicking “apply now” or get in touch with Jade Lawton at 0434 228 334 or via email at jade@iasrecruitment.com.au.